Not quite what I thought it would be, but a nice lens through which the current geopolitical situation is viewed, rather than a narrative describing the decline of the great empires. Work is very quiet at the moment as it is August and Italy and Germany seem to shut, so I can get lots done. We had a 'Spirit Day' last week, when we should each spend time on personal development. I missed the first two as they clashed with leave, so this was my first. I wandered into the Vodafone store in Woking a few weeks ago and asked them if I could come in for the day to see how they work and the challenges they face in retail and they very kindly let me hang round observing. One thing they told me about was the 'mystery shopper' - they get two of these a month who are assessing them for being on brand, greeting customers within 20 seconds with an open questions, asking customers about broadband, etc etc. Of course, despite astronomical odds the mystery shopper came in on the day I was working when all members of staff were busy and came up to me. I tried my best and said it was my first day and I would go and get someone who knows what they are doing to talk to her, which was ok but hardly on brand. Luckily they passed the mystery test and I took some chocolates in yesterday to say thank you, but they may not be pleased to see me back again.
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